By accessing and purchasing from our website, you agree to use our products for personal purposes only and in compliance with our guidelines.

Privacy Policy

We collect only essential information (such as your email and order details) to process orders and provide support. We respect your privacy and never share your data with third parties without consent.

Shipping Policy

• Shipping Area: We currently ship only within the United States.
• Processing Time: Orders are processed within 1–2 business days after payment is confirmed.
• Shipping Origin: All orders are dispatched from our warehouse in mainland China.
• Delivery Time: Estimated 7–15 business days, depending on the destination within the U.S.
• Tracking: A tracking number will be provided once the order has been shipped.

Return & Refund Policy

• Eligibility: Unopened and unused products are eligible for return within 30 days of receipt.
• Process: Customers must contact us at info@notmelaxin.com before returning any item. Please include your Order ID and, if applicable, photos of the issue.
• Refunds: Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected.
• Non-Returnable Items: Opened or used products, as well as items returned without prior authorization, will not be accepted.

Disclaimer

This product is a cosmetic and is not intended to diagnose, treat, cure, or prevent any disease. Results may vary depending on individual skin conditions and usage.